Terms
Version 0.1 draft · Last updated date
These terms cover the use of Margot. They are between you — the secretary who subscribes — and entity name. Taking a trial or paying a subscription means you accept them.
What Margot does
Margot reads an enquiry and produces a draft reply using the fees, rules, venues and published answers you have given it. It shows the draft on your screen.
Margot does not send anything, to anyone, ever. You read every draft and you send it yourself.
This is a deliberate limit, not an omission. It means the responsibility for what goes out sits with a person who can judge it.
What Margot does not do
- It does not give clinical advice, and it is not a medical device.
- It does not decide anything on a patient's behalf.
- It does not replace a clinician's judgement on any question that is clinical.
- It does not guarantee that a draft is correct, complete, or right for the patient in front of you.
Your judgement is the safeguard
You are responsible for everything you send. A draft is a starting point. Where Margot does not know something, it shows a gap rather than inventing an answer — but a gap is not the only way it can be wrong, and reading the draft properly is your job, not ours.
Where a draft concerns a clinical matter, it says so and tells you to put it to the clinician. Sending a clinical answer without that confirmation is a breach of these terms.
Getting set up
Margot only works once it holds your practice's own information. You are responsible for that information being accurate and current — particularly fees, which change, and published answers, which can go out of date without anyone noticing.
You confirm that you have the practice's authority to give us its information and to use Margot on its enquiries.
Trial, price and payment
| Trial | Fourteen days, free, no card taken |
|---|---|
| One practice | £29 a month |
| Up to three | £49 a month |
| Four or more | £79 a month |
Prices are inclusive or exclusive of VAT — must be stated, and whether the entity is VAT registered. Payment is monthly in advance. There is no setup fee and no minimum term.
If your practice count changes, the price changes from the next billing date.
We may change prices on notice period written notice. If you do not want to continue at the new price you can cancel before it takes effect.
Cancelling
You can cancel at any time and it takes effect at the end of the month you have paid for. We do not refund part months.
When you cancel you can export each practice's setup so the practice keeps a copy. We delete your data as set out in the privacy policy.
We may suspend or end your subscription if you do not pay, or if you use Margot in a way these terms forbid. Where the reason allows for it we will tell you first and give you a chance to put it right.
Patient data
Patient information you put into Margot stays yours, or the practice's. We process it only to produce your draft, only on your instruction, and we do not use it to train anything.
A separate data processing agreement covers this and must be signed before any paying customer processes patient data. These terms should reference it by name once it exists.
You must not put patient information into Margot unless you are entitled to. If the practice's own arrangements do not permit its enquiries to be processed by software of this kind, that is a matter for you and the practice to settle before you begin.
Availability
We aim to keep Margot available but do not promise it will never be down. It may be unavailable for maintenance or because something outside our control has failed.
Whether any service level is offered, and what happens if it is missed, must be decided. Silence here means none is offered — that may be the right answer at this stage, but it should be a decision rather than an oversight.
Margot is not a route for urgent matters. It does not monitor an inbox and cannot escalate anything on its own. Anything urgent must reach a person by the practice's usual means.
Our responsibility to you
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Beyond that, our total liability to you in any twelve month period is limited to what you paid us in that period. We are not liable for lost profit, lost business, or losses that were not reasonably foreseeable.
A liability cap at twelve months of fees is normal for software at this price. It sits differently where the software touches patient care, and a solicitor should confirm it is defensible here rather than assuming it carries over.
Intellectual property
Margot and everything in it remains ours. You get a licence to use it while you subscribe, for your own work as a secretary, and nothing more.
Your practice information remains yours. Corrections you make to drafts stay in your browser and are not ours.
Changes to these terms
We may change these terms. If a change materially affects you we will give you notice period notice by email, and you may cancel before it takes effect if you do not accept it.
Law
These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction.
Confirm England and Wales is correct for the entity and for where customers are expected to be.